Effective Date: January 15, 2025

At Angler’s Haven, your satisfaction is our priority. If you’re not completely happy with your purchase, don’t worry—we’re here to help. Please review our return and exchange policy below to ensure a smooth process.

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (e.g., order confirmation email or receipt) is required.

Exceptions:
Certain items, such as gift cards, perishable goods (e.g., bait), and clearance items marked as “final sale,” are non-refundable unless defective or damaged upon arrival.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support team at wcm5202@outlook.com with your order number and a brief explanation of why you’re returning the item.
2. We’ll provide you with a return authorization and instructions on where to send the item.
3. Once we receive and inspect your returned item, we’ll process your refund or exchange.

3. Refunds

• Refunds will be issued to the original payment method.
• Once your return is approved, please allow 5–7 business days for the refund to appear in your account.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

Want to exchange an item? No problem!

• Follow the return steps above, and let us know which item you’d like in exchange.
• If the replacement item is of a different price, we’ll adjust the payment accordingly.

5. Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition, but if something’s wrong, we’ll make it right:

• Contact us within 7 days of receiving your order and include photos of the damaged or defective item.
• We’ll send a replacement or issue a refund, depending on your preference.

6. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
• We recommend using a trackable shipping method to ensure your return arrives safely.

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have concerns, reach out to us at wcm5202@outlook.com.

8. Questions?

If you have any questions about our return and exchange policy or need further assistance, we’re happy to help! Contact us at:

• Email: wcm5202@outlook.com

Thank you for shopping with Angler’s Haven. We value your trust and are committed to providing the best experience, both on and off the water.